Terms & Conditions

These Terms and Conditions ("Terms") govern your use of Lolerflow, a cloud-based LOLER inspection management platform operated by TulipTech Ltd ("we", "us", "our"). By accessing or using the Lolerflow service, you agree to be bound by these Terms. If you do not agree, you must not use the service. These Terms form a legally binding agreement between you (the customer or authorised user) and TulipTech Ltd, a company registered in England and Wales.

Lolerflow provides cloud-based software to assist lifting equipment inspection companies in managing LOLER (Lifting Operations and Lifting Equipment Regulations 1998) inspection records, certificates, and asset management. We provide the platform and infrastructure. You are solely responsible for: • The accuracy and completeness of all inspection records entered into the system • Ensuring your use of the platform constitutes compliance with LOLER 1998 and any other applicable legislation • The professional judgement and competency of your inspectors Lolerflow is a record-keeping and management tool. It does not constitute professional advice and does not guarantee regulatory compliance.

Lolerflow is available on a monthly subscription basis at £250 per month, or as stated at the time of purchase. Pricing may change with 30 days notice. Payment is taken by direct debit or credit/debit card via our payment processor (Stripe). Your subscription renews automatically each month unless cancelled. A 30-day free trial is available to new customers. No payment is required during the trial period. At the end of the trial, your subscription will begin automatically and payment will be collected unless you cancel before the trial ends. All prices are exclusive of VAT where applicable.

You may cancel your subscription at any time by providing 30 days written notice to hello@lolerflow.co.uk or through the account settings. No refunds will be issued for partial months. Your access will continue until the end of the current billing period following the notice period. Upon cancellation, your data will be retained for 90 days. After 90 days, all data associated with your account will be permanently and irrecoverably deleted. It is your responsibility to export any records you wish to retain before this period expires.

As a customer of Lolerflow, you are responsible for: • Maintaining accurate, complete, and up-to-date inspection records within the platform • Ensuring that all inspectors using the platform are competent persons as defined under LOLER 1998 • The legal compliance of your business and inspection activities with all applicable laws and regulations • Keeping your login credentials secure and confidential. You must not share your credentials with unauthorised individuals • Ensuring all information entered into the platform is accurate and complete • Promptly notifying us of any unauthorised access or security breach relating to your account • Complying with all applicable laws when using the service, including data protection legislation You must not use Lolerflow for any unlawful purpose or in any way that could damage, disable, or impair the service.

We will use reasonable endeavours to: • Maintain 99.5% platform uptime, excluding scheduled maintenance windows (which will be notified in advance where possible) • Keep your data secure using industry-standard encryption and access controls • Not share your data with third parties without your consent, except as described in our Privacy Policy • Provide customer support during UK business hours (Monday to Friday, 9am–5pm GMT) • Notify you of any material changes to the service or these Terms with reasonable notice We reserve the right to carry out scheduled maintenance and, where possible, will give advance notice. We are not liable for downtime caused by circumstances beyond our reasonable control.

We collect and process personal data as described in our Privacy Policy, which forms part of these Terms. You retain full ownership of all inspection data, asset records, and other content you enter into Lolerflow. We process your data solely for the purpose of providing the service and as described in our Privacy Policy. By using the service, you grant us a limited licence to store, process, and transmit your data as necessary to provide the service. You are responsible for ensuring you have appropriate legal basis to enter any personal data relating to third parties (such as your employees or clients) into the platform.

The Lolerflow software, platform design, branding, documentation, and all associated content are owned by or licensed to TulipTech Ltd and are protected by copyright, trade mark, and other intellectual property laws. You are granted a non-exclusive, non-transferable licence to use the platform during your subscription. This licence does not include the right to: • Copy, reproduce, or distribute any part of the platform • Reverse engineer, decompile, or attempt to extract the source code • Resell, sublicence, or make the platform available to third parties outside your organisation • Remove or alter any proprietary notices or branding All rights not expressly granted are reserved by TulipTech Ltd.

Lolerflow is a tool designed to assist with LOLER inspection record-keeping. It does not replace professional judgement or guarantee regulatory compliance. To the maximum extent permitted by law, TulipTech Ltd is not responsible for: • Your compliance or non-compliance with LOLER 1998 or any other legislation • The accuracy, completeness, or fitness for purpose of inspection records entered by your team • Any fines, penalties, enforcement action, or legal liability resulting from your use of (or failure to use) the service • Any loss of data arising from circumstances beyond our reasonable control, including but not limited to natural disasters, cyberattacks, or third-party infrastructure failures • Any indirect, consequential, or special losses arising from your use of the service Our total liability to you in connection with the service shall not exceed the total subscription fees paid by you in the 12 months immediately preceding the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

We may suspend or terminate your access to Lolerflow immediately and without notice if: • You fail to pay subscription fees when due • You breach any of these Terms and fail to remedy the breach within 14 days of written notice • You misuse the service or engage in conduct that we reasonably consider harmful to us or other users • We are required to do so by law Upon termination, your licence to use the platform ceases immediately. Data retention and deletion will occur as described in Section 4.

We may update these Terms from time to time. Where changes are material, we will provide at least 30 days notice by email to your registered address or via an in-platform notification. Your continued use of Lolerflow after the notice period constitutes acceptance of the updated Terms. If you do not accept the changes, you may cancel your subscription before the changes take effect.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute or claim arising in connection with these Terms or the use of the service.

If you have any questions about these Terms or the Lolerflow service, please contact us: Email: hello@lolerflow.co.uk Company: TulipTech Ltd Registered in England and Wales We aim to respond to all enquiries within 2 UK business days.