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Dedicated login per client
Each client gets their own credentials. Fully isolated, they see only their own assets and reports.
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Self-serve downloads
Clients download their own certificates whenever they need them. No waiting, no emailing, no chasing.
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Fleet overview
Clients can see their full asset register, current certificate status, and upcoming examination dates in one place.
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Included at no extra cost
The client portal is part of your Lolerflow subscription. Unlimited clients, unlimited portal logins, no add-on fees.
What clients can do in their portal
1
View their full asset register
Every piece of lifting equipment you manage for them, with current certificate status (in-date / due soon / overdue) visible at a glance.
2
Download examination certificates
PDF certificates available immediately after each inspection is submitted. No request needed. Clients self-serve on their own schedule.
3
Check upcoming examination dates
Clients can see when each asset is next due, useful for their own planning, particularly if they need to arrange site access for your inspection visit.
4
View defect history and actions
Clients can see the defect findings from each inspection, including Cat B repair deadlines, so they can track outstanding actions on their end.
Why the client portal matters for LOLER compliance
Under Regulation 11 of LOLER 1998, examination reports must be kept available, by the employer or dutyholder, until the next report is produced, or for at least two years if the equipment is no longer in service. In practice, this means your clients are legally responsible for being able to produce examination certificates when asked. If an HSE inspector visits a client site and requests the certificate for a crane or MEWP, the client needs to be able to provide it promptly.
The problem with emailing PDF certificates is that the certificate leaves your control the moment you press send. Clients save PDFs in different places, or fail to save them at all. When the HSE visits six months later, the person on site cannot find the certificate. The inspection company gets a call asking for a resend. Multiply this across 30 clients and dozens of assets, and certificate chasing becomes a significant overhead that adds no value to anyone.
The Lolerflow client portal eliminates this entirely. Certificates are permanently accessible in the portal from the moment the examination report is submitted. Clients log in and download their own certificates when they need them, before an HSE visit, when renewing insurance, when responding to a contractor audit, or simply to check their equipment status. You do not need to be involved at all.
Benefits for inspection companies
Eliminate certificate chasing
Stop fielding "can you resend the certificate?" calls. Clients self-serve from their portal whenever they need documentation, no admin time required from you.
Version control built in
When a certificate is updated or a report is corrected, the portal always shows the current version. No more clients working from an outdated PDF sent six months ago.
Demonstrate professionalism
A branded self-serve portal positions your inspection company as a modern, professional operation, differentiating you from competitors who still email PDFs.
Full audit trail for clients
Clients can see exactly when each asset was examined, what was found, and what actions are required. This gives them the documentation they need for their own compliance obligations.
Who benefits from client portal access
Construction companies and principal contractors regularly need to provide evidence of lifting equipment compliance to clients, main contractors, and site managers. When a new subcontract is signed and the main contractor asks for LOLER certificates for all equipment going on site, the construction company can log into their portal and download everything in minutes, without calling you.
Warehousing and logistics operators who run large forklift fleets use the portal as their ongoing compliance record. The warehouse manager has access to every forklift and reach truck certificate, can see which assets are due for examination, and can share documentation with insurers and health and safety auditors without involving the inspection company. In healthcare, facilities teams managing passenger lifts and goods lifts in hospital buildings use the portal to demonstrate compliance to CQC and other regulators.
For inspection companies, the practical benefit is that clients who have a good experience with your portal, always knowing where their certificates are, always able to access them, tend to stay. The portal is not just a compliance tool; it is a retention tool. Clients who are considering switching inspection companies face a real switching cost when their compliance history is neatly organised in a portal they already know how to use.
How it works in practice
1
Inspector submits the examination on site
The Schedule 1 compliant PDF report is generated automatically at the moment of submission, no typing up, no office admin.
2
Certificate appears in the client portal instantly
The client logs in and sees the new certificate against the correct asset. No email from you required. The client receives a notification if configured.
3
Client downloads the Schedule 1 report
Clients download their own certificates at any time, for insurance renewals, contractor audits, HSE requests, or internal compliance records.
4
Defect actions are visible to the client
Cat B defects with repair deadlines are visible in the portal, so clients know what remedial work is required and by when. The inspection company can see when clients have viewed this information.
Stop emailing certificates. Start impressing clients.
30-day free trial. No credit card required.
Start free trial →Do my clients need to pay anything to use the client portal?+
No. The client portal is included in your Lolerflow subscription at no extra cost. Your clients get their own login, can view all their examination reports, and download certificates, at no charge to them.
Can each client only see their own records?+
Yes. Client portals are fully isolated. Each client logs in and sees only their own assets, reports, and certificates. They cannot see any other client's data.
Can I control what clients can see in their portal?+
Yes. You can choose which assets and reports are visible to each client. If you manage assets that a client should not see (e.g. equipment belonging to a different division), you can control visibility at the asset level.